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Getting started
6 articles
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Managing your care circle
8 articles
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Medication
4 articles
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Home care connection
5 articles
Account & Settings
6 articles
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Payment & Subscription
5 articles
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Privacy & Security
4 articles
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Contact
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Getting started

  • Creating a care circle is easy:

    • Step 1: Log in or create an account via the sign-up page
    • Step 2: Click β€œNew care circle”
    • Step 3: Enter your loved one's details
    • Step 4: Click β€œCreate”

    You can then invite family members.

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  • A care circle is a private group in which family and the home care team work together around the care of one person. You can share out tasks, share a calendar, keep track of medication and share photos.

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  • FamZorg works on: iPhone (iOS 14+), Android (8.0+), iPad/tablet, and all modern browsers (Chrome, Firefox, Safari, Edge).

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  • Yes! The free version includes: 1 care circle, up to 3 members, a calendar and a task list. For more features, you can upgrade to Family (€10/month). View pricing β†’

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  • Absolutely! FamZorg is designed with large buttons, clear text and simple navigation. Many users aged 80+ use it every day. We offer free help getting started.

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  • Search for β€œFamZorg” in the App Store (iPhone) or the Google Play Store (Android). You can also use the web app at app.famzorg.be.

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Managing your care circle

  • Go to β€œMembers” β†’ β€œInvite” β†’ enter an email address or share the link via WhatsApp. The person you invite receives a link to join.

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  • Only admins can remove members: Members β†’ click the member β†’ β€œRemove from care circle” β†’ confirm.

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  • Open the care circle β†’ Tasks β†’ β€œ+ New task” β†’ fill in the title, description and deadline β†’ assign it to someone β†’ Save.

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  • Go to β€œUpdates” β†’ click the camera icon β†’ select a photo β†’ add a description β†’ β€œShare”. All members can see it and respond.

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  • Yes, with the Family subscription: unlimited care circles. Free version: 1 care circle. View subscriptions β†’

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  • Go to Members β†’ click the member β†’ β€œChange role” β†’ choose β€œAdmin”. Admins can manage members and settings.

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  • ⚠️ This is permanent! Settings β†’ β€œDelete care circle” β†’ type the name to confirm β†’ β€œDelete permanently”.

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  • Open the care circle β†’ Settings (gear icon) β†’ β€œEdit profile” β†’ change the details β†’ Save.

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Medication

  • Go to β€œMedication” β†’ β€œ+ Add medicine” β†’ enter the name and dosage β†’ set the times β†’ choose who receives reminders β†’ Save. Everyone gets push notifications.

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  • When the reminder arrives: tap the notification β†’ click β€œTaken” βœ“. All members can see that it has been ticked off.

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  • Yes! Medication β†’ click the medicine β†’ β€œHistory”. You can see every dose taken, any missed doses and who ticked them off.

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  • Medication β†’ click the medicine β†’ β€œEdit” to change it or β€œStop” to switch it off. Stopped medicines remain in the history.

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Home care connection

  • Ask your home care organisation for an invitation code, or they can invite you by email. Once linked, you can see the visit schedule, receive care reports and get a 50% discount!

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  • Once linked, visits appear in β€œCalendar” with a πŸ₯ icon. Click for details of who is coming, when, and the purpose of the visit.

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  • After each visit, the home care team writes a report: what was done, how things are going, anything noteworthy. You will find these under β€œReports” in your care circle.

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  • Settings β†’ β€œHome care connection” β†’ β€œUnlink” β†’ confirm. You will lose access to the schedule/reports and your subscription discount.

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  • Not all organisations use FamZorg (yet). Ask your home care organisation or point them to our home care page. We offer a 30-day free trial.

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Account & Settings

  • Go to the login page β†’ β€œForgotten password?” β†’ enter your email β†’ you will receive a link within 5 minutes. Check your spam folder if needed.

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  • Profile β†’ β€œChange email address” β†’ enter your new address β†’ you receive a confirmation email β†’ click the link in the email.

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  • Settings β†’ Notifications β†’ turn each type on or off (medication, tasks, updates, reports). Also check your phone settings.

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  • ⚠️ Permanent! Settings β†’ Privacy β†’ β€œDelete account” β†’ enter your password β†’ confirm. Your data is deleted within 30 days.

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  • Yes! Use FamZorg on your phone, tablet and computer at the same time. Everything syncs automatically. Log in with the same email and password.

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  • Click your avatar β†’ β€œEdit profile” β†’ click the photo β†’ choose a new photo β†’ Save.

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Payment & Subscription

  • Settings β†’ Subscription β†’ view plans β†’ β€œUpgrade” or β€œChange”. Upgrade: immediate access. Downgrade: your current plan stays active until the end of the period. View plans β†’

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  • We accept: Bancontact, Visa, Mastercard, iDEAL (Netherlands) and SEPA Direct Debit. All payments are secure.

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  • Settings β†’ Subscription β†’ β€œCancel” β†’ confirm. Your account stays active until the end of the billing period, then switches to the free version. You won't lose any data.

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  • Yes! By email after every payment, and downloadable under Settings β†’ Invoices. They include all the details you need for your records.

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  • Yes! 2 months free when you pay annually: Family €100/year (instead of €120), Home Care Starter €490/year (instead of €588).

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Privacy & Security

  • πŸ”’ encrypted connections (SSL/TLS), πŸ” encrypted storage, πŸ‡ͺπŸ‡Ί servers in the EU (Frankfurt), βœ… GDPR compliant, πŸ‘ͺ only invited members can see your care circle. We never sell your data.

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  • Only the people you invite: family members and your home care organisation (if linked). No one else – not even us – can see your content.

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  • Settings β†’ Privacy β†’ β€œDownload my data” β†’ within 24 hours you will receive an email with a download link.

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  • Yes, fully! We only process the data we need, you can view/change/delete your data, it is stored in the EU, and it is never shared without your consent.

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