Need help?

How can we help you?

Click a question to see the answer straight away.

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For Families

  • How do I create a care circle?
  • How do I invite family members?
  • Can my elderly parent use the app too?
  • How does the medication reminder work?
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For Home Care

  • How do I register my organisation?
  • How do I assign clients to staff members?
  • How does the reporting feature work?
  • Can I manage multiple locations?

Account and Login

  • Forgotten your password? What now?
  • How do I change my email address?
  • How do I delete my account?
  • Can I log in on more than one device?
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Payment and Subscription

  • Which payment methods do you accept?
  • How do I change my subscription?
  • How do I cancel my subscription?
  • Do I get an invoice?
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Technical Issues

  • The app won't load – what can I do?
  • I'm not receiving notifications
  • How do I update the app?
  • Does FamZorg work on my device?
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Privacy and Security

  • How secure is my data?
  • Who can see my care circle?
  • How do I download my data?
  • Is FamZorg GDPR compliant?
FAQ

Frequently asked questions

Yes! Families can try it free for 14 days, and home care organisations even get 30 days. No credit card needed.
Free version: up to 3 members. Family: €10 per month. Home care: €49 per month for 10 clients.
Absolutely! Large buttons, clear text. Many users aged 80+ use it actively. We help you get started for free.
Encrypted connections and storage, servers in the EU (Frankfurt), GDPR compliant. Only invited members can see your care circle.
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Get in touch with us

Can't find your question? Fill in the form and we'll get back to you as soon as possible.

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Phone
+32 3 200 12 34
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Home care sales
[email protected]
⚡ Average response time: within 24 hours

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We respond within 24 hours.