Terms of use for the FamZorg platform
Last updated: 21 October 2026
This translation is provided for information purposes. In case of any discrepancy, the Dutch version prevails.
In these Terms and Conditions, the following definitions apply:
2.1. These Terms and Conditions apply to all use of the Platform and to all agreements between FamZorg and the User.
2.2. By using the Platform or creating an account, the User declares that they have read, understood and accepted these Terms and Conditions.
2.3. Deviations from these Terms and Conditions are only valid if they have been confirmed in writing by FamZorg.
2.4. FamZorg reserves the right to amend these Terms and Conditions. Changes will be announced via the Platform or by email at least 30 days before they take effect.
3.1. FamZorg provides a digital platform through which:
3.2. FamZorg endeavours to make the Platform available 24 hours a day, 7 days a week, but does not guarantee uninterrupted availability.
3.3. FamZorg may change, extend or restrict the Platform and its functionalities at any time.
4.1. To use the Services, the User must create an account with accurate and up-to-date information.
4.2. The User is responsible for keeping their login details confidential and for all activities that take place through the account.
4.3. The User must inform FamZorg immediately if unauthorised use of the account is suspected.
4.4. FamZorg reserves the right to refuse, restrict or terminate accounts in the event of a breach of these Terms.
5.1. The User undertakes to use the Platform solely for legitimate purposes and in accordance with these Terms.
5.2. The User is not permitted to:
5.3. The User is personally responsible for the content shared through the Platform within the Care Circle.
Important: FamZorg is solely an intermediary platform. We are in no way a party to agreements between Users and Partners, and we do not provide any care or support services ourselves.
FamZorg facilitates contact between Users and independent Partners (such as cleaning companies, meal services, transport services and other service providers). In doing so, FamZorg acts solely as an intermediary and is not a party to the agreement concluded between the User and the Partner.
Partners are independent businesses that offer their services under their own terms, at their own prices and under their own responsibility. Partners are not employees, agents or representatives of FamZorg.
Partners are themselves fully responsible for:
FamZorg gives no guarantees regarding Partners, including but not limited to:
Agreements for Partner Services are concluded directly between the User and the Partner. Complaints, disputes or claims relating to Partner Services must be submitted directly to the Partner concerned.
FamZorg applies a careful selection process for Partners in order to safeguard the quality of the platform. Before a Partner is admitted, FamZorg carries out the following checks:
Not every partnership application is accepted. FamZorg reserves the right to refuse applications without stating reasons.
Even after acceptance, FamZorg continues to monitor the quality of Partners:
FamZorg may terminate its cooperation with a Partner if the quality of service does not meet the standards of the Platform or in the event of repeated negative feedback from Users.
Our commitment: FamZorg strives to build a network of reliable, high-quality Partners. Despite our careful selection and monitoring, Partners remain independent businesses operating under their own responsibility. We advise Users always to carry out their own research and to verify references.
A subscription may be required to use certain functionalities of the Platform. Current prices and subscription types are stated on the Platform.
Payments for FamZorg subscriptions are made in advance using the payment methods offered on the Platform. All prices include VAT unless stated otherwise.
Payments for Partner Services are made directly between the User and the Partner, in accordance with the Partner's payment terms. FamZorg is not responsible for these payments.
Subscription fees may be refunded in accordance with the right of withdrawal for distance purchases, unless the User has expressly consented to immediate supply of the digital service.
FamZorg is liable only for direct damage that is the direct result of a failure attributable to FamZorg, up to a maximum of the amount paid by the User to FamZorg in the 12 months preceding the event giving rise to the damage.
FamZorg is not liable for:
Please note: FamZorg is expressly not liable for any damage arising from or in connection with services provided by Partners. Partners are independent businesses operating under their own responsibility.
The User shall indemnify FamZorg against all third-party claims relating to the User's use of the Platform or to a breach of these Terms.
9.1. All intellectual property rights in the Platform, including the software, texts, images, logos and design, are vested exclusively in FamZorg or its licensors.
9.2. The User obtains a limited, non-exclusive, non-transferable right to use the Platform in accordance with these Terms.
9.3. It is not permitted to copy, modify, distribute or make public any part of the Platform without the prior written consent of FamZorg.
10.1. FamZorg processes personal data in accordance with the General Data Protection Regulation (GDPR) and the FamZorg Privacy Policy.
10.2. By using the Platform, the User consents to the processing of personal data as described in the Privacy Policy.
10.3. Data shared within a Care Circle is only visible to members of that Care Circle, unless the User configures otherwise.
11.1. FamZorg reserves the right to amend or supplement these Terms and Conditions.
11.2. Changes will be announced via the Platform or by email at least 30 days before they take effect.
11.3. If the User does not agree to the amended Terms, the User may close the account before the effective date.
11.4. Continued use of the Platform after the changes take effect constitutes acceptance of the amended Terms.
12.1. The User may close the account at any time via the settings on the Platform or by contacting FamZorg.
12.2. FamZorg may terminate or suspend a User's account in the event of:
12.3. Upon termination, the right to use the Platform lapses. FamZorg may delete the User's data in accordance with the Privacy Policy.
13.1. These Terms and Conditions and all agreements between FamZorg and the User are governed by Belgian law.
13.2. Disputes will preferably be resolved by mutual agreement. If this is not possible, disputes will be submitted to the competent courts of Antwerp, Belgium.
13.3. In the event of a dispute, consumers may also contact the Consumer Mediation Service free of charge, which mediates in disputes with businesses in Belgium: https://consumerombudsman.be
If you have any questions about these Terms and Conditions, please contact:
Address: Sint-Bernardsesteenweg 270, Antwerpen, Belgium
Company number: BE0768.658.484
Email: [email protected]
Website: www.famzorg.be